HR Coordinator at Ekincare
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eKincare - Key Account Manager (2-4 yrs)
ekincare is India's most advanced health benefits platform trusted by several Fortune 500 companies. Our patent-pending integrated healthcare solution is helping companies to be more strategic and efficient in their employee benefits spend. Recognized among the - 100 most innovative digital healthcare companies in the world- by the journal of mHealth, we are leveraging technology and data science to optimize payer's healthcare spending ( https://www.ekincare.com/ )
Our Story: https://yourstory.com/2016/12/ekincare-storyline/
Role: Key Account Manager/ Customer Success Manager
Reporting manager: AVP - Customer Success
Type of role: Full time
No of years of experience: 2-4 years
Salary: 8L to 10L, depending on the experience and pedigree
What you would be doing?
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
What do we Need For This Position?
- Proven experience as a key account manager.
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Excellent organizational and analytical skills.
- Ability in problem-solving and negotiation.
What do you get?
- We do as what we preach! Unlimited health benefits for you across Gyms (Across Hyderabad and growing) health clubs, health checks, Health Insurance, doctor consult and discounted services through ekincare app access.
- 5 working days a week.
- Maternity Leaves for 182 Days and Paternity Leave for 5 days.
- 15 Casual Leaves, 6 Sick leaves, and Comp Offs.
- Chance to work in a fast-paced environment where you get to learn a lot!