About Us:

ekincare is India's most advanced health benefits platform trusted by several Fortune 500 companies. Our patent-pending integrated healthcare solution is helping companies to be more strategic and efficient in their employee benefits spend. Recognized among the - 100 most innovative digital healthcare companies in the world- by the journal of mHealth, we are leveraging technology and data science to optimize payer's healthcare spending ( https://www.ekincare.com/ )

Our Story: https://yourstory.com/2016/12/ekincare-storyline/

Role: Key Account Manager/ Customer Success Manager

Location: Mumbai

Reporting manager: AVP - Customer Success

Type of role: Full time

No of years of experience: 2-4 years

Salary: 8L to 10L, depending on the experience and pedigree

What you would be doing?

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Acquire a thorough understanding of key customer needs and requirements.

- Expand relationships with existing customers by continuously proposing solutions that meet their objectives.

- Ensure the correct products and services are delivered to customers in a timely manner.

- Serve as the link of communication between key customers and internal teams.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Play an integral part in generating new sales that will turn into long-lasting relationships.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

What do we Need For This Position?

- Proven experience as a key account manager.

- Experience in sales and providing solutions based on customer needs.

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

- Excellent organizational and analytical skills.

- Ability in problem-solving and negotiation.

What do you get?

- We do as what we preach! Unlimited health benefits for you across Gyms (Across Hyderabad and growing) health clubs, health checks, Health Insurance, doctor consult and discounted services through ekincare app access.

- 5 working days a week.

- Maternity Leaves for 182 Days and Paternity Leave for 5 days.

- 15 Casual Leaves, 6 Sick leaves, and Comp Offs.

- Chance to work in a fast-paced environment where you get to learn a lot!