EdGE Networks - Customer Success Manager

Responsibilities

The Customer Success Manager Business Applications role will enable our customers to realize business value from their investment and make our customers passionate advocates of EdGE.

Key responsibilities include:

- Create value for customers by ensuring they clearly define business outcomes and then build a - success plan- with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

- Be accountable to drive high usage of Dynamics within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

- Leverage deep functional expertise to increase the customer's usage of existing workloads

- Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for EdGE products

- Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on behalf of EdGE products.

- Should possess a mixture of consultative sales and analytical Project Management skills with a strong desire to do everything it takes to make the Customer successful!

- Once the sale is complete, the CSM is responsible for taking over the program management and successfully ushering the client through the process ensuring the customer experiences the true value of the EdGE.

- Negotiating and closing renewals with existing customers

Qualifications

- 7+ years of experience in functional CRM or ERP consulting with top consulting firms or business applications vendors, and/or in a pre-sales CRM or ERP solution engineering capacity for a top business applications vendor. Experience in both consulting and pre-sales is ideal

- Experience in driving transformation in enterprises through effective change management and adoption highly preferred

- Experience in one of the following industries highly preferred - BFSI, IT, ITES

- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

- Strong interpersonal skills that establish Trusted Advisor relationships with clients

- Strong organizational/time management skills and the ability to manage multiple projects simultaneously

- Master's degree with information technology/accounting/finance focus preferred

- Experience in handling International Customers (preferably US/UK) and Strong account management experience is a must. 

- Involved in the entire customer lifecycle from on-boarding / pilot through the duration of their engagement period.

- Willingness to travel - up to 60%

- Excellent experience in MS Office Suite (Word, Excel, PowerPoint)