Job Purpose : - The role is responsible for transformation programs across all Shared services (SS) units with a goal of building robust processes that operate on cutting edge technology and lift the service levels of all the SS units. - Help build a culture of innovation, continuous improvement, data driven approach of problem solving and service orientation. Key Responsibilities : Team Responsibilities : - Work as change agents across Shared Services unit and help create change acceptance across stakeholder groups. - Redesign critical business processes to support exponential growth Functional Responsibilities : - Spearhead the implementation of QMS - creation, streamlining and documentation of all processes with standard operating procedures and SLAs - Implement a performance measurement and monitoring system and MIS for each service line. - Implement a continuous improvement methodology such as Lean as a singular methodology by training staff and taking up projects - Evaluation of the processes and enhance customer experience by reducing NVA, use of RPA/AI etc and crunch timelines. - Evaluate current state processes against best in class and adapt them for technology transformation. Work with Biztech team in creating automation and digitization roadmap. - Create a project management & governance framework on the basis of which all SS projects will be executed. - Identify and execute process improvement projects, train staff and mentor improvement projects and monitor financial results - Maintain strong stakeholder relationships with the business, Ops & corporate functions. Job Requirements : Qualifications : - Graduate; Engineer preferred - Post graduate in Finance or MBA preferred Experience : 12 + years Functional Competencies & Professional experience : - Strong process and result orientation, Collaborating and influencing skills and Customer centricity. - Knowledge of QMS and rich experience in implementing new solutions and processes and process automation - Experience in technology / solution deployments in a financial services sector or Corporate functions such as HR, Procurement etc. e.g RPA/AI/Analytics. - Experience in financial services operations & business with a proven track record of transformation, Innovation & problem solving - Expert level understanding of Lean or Six Sigma concepts and proven track record of closing projects. - Should be able to multitask on several projects and work with teams to achieve results. Behavioral Competencies : - Excellent written & verbal communication skills - Team player and leadership qualities - People Management skills - Very strong interpersonal skills Key Interactions : a. Internal : Compliance : To understand / reconfirm knowledge on regulations GRG : To understand / reconfirm knowledge on financial risk Ops risk : To understand / reconfirm knowledge on ops risk b. External : Vendors/Solution partners : - Hosting visitors/solution partners - Understand offerings, understand requirements, understand commercials;

Mumbai

Edelweiss Financial Services - Senior Role - Business Excellence 

Edelweiss Financial Services - Senior Role - Business Excellence  ,Job Description for Edelweiss Financial Services - Senior Role - Business Excellence  in Edelweiss Financial Services Limited in  Mumbai for (12-17) years of experience. Apply Now!

Job Description for Edelweiss Financial Services - Senior Role - Business Excellence  in Edelweiss Financial Services Limited in  Mumbai for (12-17) years of experience. Apply Now!