eCommerce Manager - FMCG

This is a dynamic, high-growth ecommerce business and requires the candidate to lead, innovate and influence key stakeholders at all levels of the organisation.

Responsibilities:

- One point of contact for ecommerce business with management

- Work collaboratively with Creative team to execute marketing briefs and execution part

- Oversee financials and reporting

- Partner closely with merchandising and planning teams to ensure ecommerce assortment and merchandise goals are optimised.

- Lead ecommerce feature development and define future roadmap with help of internal IT Stakeholders

- Actively seek new ways to improve the ecommerce experience by evaluation new solutions, customer communication tools, mobile solutions, etc.

- Build analytical tools to help refine and optimise the business

- Evaluate and suggest ways to continue to improve logistics and reduce logistics expenses.

- Achieve first-class customer service by delivering on customer expectations and overseeing customer care team.

- Actively advocate for ecommerce business across all levels of the organisation.