eCommerce Lead/Key Account Manager - FMCG/eCommerce

Roles & Responsibilities

- E-commerce lead role is responsible for developing and implementing effective key account management (KAM) strategy for e-commerce channel.

- Driving achievement of sales targets by leveraging effective listing strategies derived basis analytics on market places.

Revenue Growth & Market Share :

- Analyze data trends to prepare effective strategies for driving revenue growth in the e-commerce channels, Internal website, B2B)

- Identify growth opportunities in the e-commerce landscape by tapping into newer customers / platforms, ensuring improved market share with existing customers/platforms etc.

- Collaborate with the brands team to drive sales in the channel by strengthening digital marketing campaigns, promotional schemes etc.

Sales & Order Management :

- Oversee order management/servicing for e-commerce platforms, website as well as B2B ensuring on time deliveries as per agreed terms and conditions.

- Ensure increased customer satisfaction by effectively managing customer complaints and feedback on e-commerce platforms.

- Coordinate with supply chain teams to ensure sufficient stock levels.