Ecom Express - State Head - Last Mile Operations

Ecom Express - State Head - Last Mile Operations -Kerala (Malayalam Language must)

- Responsible for DC performance monitoring within the cluster and bring efficiency in DC Operations, Processes and Cash Management.

- Regional Language Mandatory(Malayalam)

MAJOR KEY RESULT AREAS :

- Responsible for overall performance and smooth functioning of all DCs/PPC/Hub in his or her cluster.

- Visit each DC at least once in 20 days or on need basis.

- Follow up, escalate and track all operation security concerns related to DC time to time.

- Collect competitor information within his/her cluster.

- Checking/tracking DC expenses

Performance Monitoring:

- Identifying strong and weak DCs, analyse reasons, work out methods for improvement to ensure good Dc performance.

- Check pendency at DC and ensure all loads is attempted on Day 1 of receipt.

- Monitor all RVP pendency and quick collection of RVP assigned.

- Review monthly delivery performance of all staff.

- NDR monitoring & highlighting if NDR calling is not done

- Monitor ageing; action on RTO instructions from key accounts

- Monitor that SALL Tally is done by all DCs every day.

- No info escalation & closure.

- Conduct regular operations process training and ensure process adherence by all staff.

- Maintenance and upkeep of all documents.

- Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc. are in good condition.

- Ensure that all admin and operation assets and IT hardware are properly maintained.

- Check process flaw and ensure correct layout plan of DC

- Supervise EBS operations at DC's.

- Check pending RTS shipments on daily basis and ensure that DC is running without pendency.

- Ensure security instructions are followed properly.

- Monitor discipline and integrity aspects of employees and initiate action when required

- Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.

- Regularly asses manpower requirement based on applicable productivity norms.

- Monitor Adhoc Vehicle Hiring.

- Action on points/observations raised during audit.

Bring Efficiency in DC Functioning :

- Keep checking on aging shipments in DCs, Shipment at delivery center and shipments out scanned but not updates beyond 24 hrs.

- Specially monitor NDR Shipments having NDR codes - 209, 221, 223, 224, 229,231, 311

- Monitor unconnected shipments beyond 24 hrs

Cash Management and DC Job Management:

- Monitor daily cash tally and amount deposition of COD amount, follow up with DC if discrepancy is found.

- Focusing on productivity and per packet fuel cost to company.

- Proper and timely submission of required MIS pertaining to Cluster to higher management.