eClerx - Senior Process Manager - Investment Banking Operations

Job Description :

Candidate Profile :

Work Experience : Min. Relevant 9 yrs

- 9+ Years of experience in investment banking operations involving projects people, process and client mgmt.

Must haves :

- Preferable relevant work experience in program and project management in IB Operations (Cash Equities, Derivatives) or Reference Data (Product) or Risk & Finance domains. Experience in running front to back projects will be beneficial.

- Analytical and Problem solving abilities, Excellent communication and team management skills, Leadership, ability to impact Customer directly, quality consciousness and Relationship building and networking skills

- In addition, they need to possess strategic perspective, business acumen, action orientation and drive for results.

- Excellent interpersonal skills - ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

- Excellent multi-tasking, stakeholder management and creative problem solving skills.

Ability to work with teams across time-zones and cultures.

Skills / Experience Required Technology - MS Office, MS Project, Visio, BPM

Key Competencies :

Certifications : PMP, Scrum (Agile)

People : People management

Roles & Responsibilities :

- Support business analysis and drive end-to-end delivery in the areas of process transformation, data and change management.

- Act as a single point of contact for all program related queries and escalations.

- Prepare and drive the monthly business reviews meetings with the client.

- Administration of various governance pillars which would include client engagement, knowledge management, resource management & BCP and Control & compliance.

- Ensure timely execution of all project deliverables as per the agreed quantity and quality SLAs

- Flexibility in travel across locations (25%).

- Responsible for lead hiring, training, Onboarding, resource allocation, delivery management, performance appraisals, mentoring, attrition management.

- Liaising with shared services to facilitate timely completion of business deliverables, as necessary.