Skills / Experience Required :
- Strong business understanding of the Investment banking life cycle.
- Strong capabilities in MS Word, MS Excel & PowerPoint
- Build domain expertise and lead from the front
- Ability to work under pressure, handle multiple priorities and work as part of the team
- Good presentation and communication skills (written and verbal)
- Excellent interpersonal skills - ability to network and earn confidence of diverse client personnel as well as management of eClerx.
- Ability to work with teams across time-zones and cultures
- Organized, detail oriented, flexible, self-starter & highly motivated
- Should be able to act fast and decisively when dealing with critical situations - ability to read situations and act in minutes
- Good with numbers and ability to derive information from data
- Excellent multi-tasking and creative problem solving
- Team lead experience of handling a team of 30 - 50 people
- Good Communication
Job Responsibilities :
- Take leadership role in independently managing back office operations
- Client Management - establish self as a valued partner and work closely to achieve goals defined
- Independently handle all client escalations and lead mitigation steps to prevent future escalations
- Manage team of 50-70 people - training, on-boarding, resource allocation, delivery management, performance appraisals, mentoring etc.
- Help knowledge management endeavor by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation and various audits
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