eClerx - Program Manager - KYC/AML

Job Description Form :

Candidate Profile :

- Minimum 9 years Work Experience

Other : 6 Year of experience at a managerial role involving people, process, client management.

Skills / Experience Required :

Must haves :

- Analytical and Problem solving abilities

- Excellent communication along with leadership and team management skills

- Ability to impact customer directly

- Quality consciousness

- Relationship building and networking skills.

- In addition the incumbent needs to possess strategic perspective, business acumen, action orientation and drive for results.

Good to Have :

1. Good communication skills

2. Good analytical reasoning

3. Team Lead experience

Key Competencies :

- MS Office

- People managers

Roles & Responsibilities :

Job Responsibilities :

- Responsibilities include supervising operational staff working on KYC/AML process.

- Deploy and manage complex data processes for our Fortune 500 customers.

- Innovate and implement processes, specify automation software needs, recruit, train, manage your team to deliver to client SLAs, and perform continuous process monitoring and improvement.

- Analyze complex problems and come up with lateral solutions.

- Develop strong customer relationships, learn customer processes and systems build and apply financial product knowledge and manage day to day client interaction