eClerx - Associate Program Manager

Designation : Associate Program Manager

Candidate Profile :

Total Experience : 9 - 10 years

- Experience of handling large Operational team in Financial Services

- MBA from a premier Business School

Skills / Experience Required :

Must have :

Domain :

- Strong business understanding of the finance industry with special focus on Capital Markets and Derivatives, Investment banking backend processes or securities operations

Domain knowledge in one or more of the following areas :

- KYC and Client Onboarding

- Derivative Operations

- Risk and Financial Reporting

- Asset Servicing

- Ref data

Operations :

- Proven track record of managing complex Operations.

- Ability to meet client expectations with respect to SLAs, KPI and KRIs

- Delivery of productivity gains and identify and implement process improvements

- Possess strategic perspective, business acumen, action orientation and drive for results

- Ability to present and lead client meetings with senior internal and external stakeholders

- Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently

- Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.

Personal :

- Excellent communication, listening and interpersonal skills

- Ability to work in a dynamic environment and in a global team structure

- Ability to earn the trust of stakeholders and act as a consultant to the client needs.

- Excellent Man-management skills, ability to identify and nurture talent

- Thorough professional with strong ethics, 'team player' attitude and mature mindset

- Flexibility to travel

Good to have :

- Industry certifications in the Investment Banking area

- PMP, Prince2 or equal certification for Project Management skills

- Exposure to robotics and automation tools/techniques

- Six Sigma or LEAN certification and associated project delivery experience

Technology Competencies :

Must have :

- Microsoft Office (Excel, PowerPoint, Word, Outlook)

- MS Project

Good to have :

- Exposure to Technology /IT implementation

- Process Mapping tools (Igrafx, MS Visio or similar tools)

Roles & Responsibilities :

Job Responsibilities :

- Responsible for managing diverse set of processes, ranging from Client Onboarding to Trade Lifecycle

Delivery Management :

- Ensure that all client commitments are met with respect to the quantity and quality of deliverables

- Ensure all productivity gains are delivered to the client as agreed

- Interact and identify current and potential problem areas and work to remediate quickly

- Maintain strong client focus and build relationships with direct and indirect client stakeholders

- Ensure that hiring, training, deployment of resources and oversee the delivery of work

- Work closely with the multiple teams to plan and forecast and ensure that the plan are executed without any disruptions

- Plan for Business Continuity for all operations

People Management :

- Responsible for managing team of 100+ people

- Ensure timely resource hiring. Responsible for performance management of the team.

- Manage attrition levels in the team by implementing retention strategies

- Implement knowledge management strategies in the group

Business Development :

- Identify business opportunities in the engagement

- Collaborate with Business Development to work on sales strategy and sales pitches.