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22/08 Neha Sinha
HR at eClerx

Views:2772 Applications:146 Rec. Actions:Recruiter Actions:6

eClerx - Associate Process Manager - Business HR (0-2 yrs)

Chandigarh/Punjab Job Code: 734885

Job Role : Business HR

Designation : Associate Process Manager

Experience: 0-2 years


Qualification : MBA


Location : Chandigarh


Shift : 4.30 pm - 2.30 am / 5.30 pm - 3.30 am


Working Days: 5 days (Saturday - Sunday Off)


Roles & Responsibilities :

- Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program

- Understand employees concerns, escalate to appropriate levels and ensure resolution of the concern.

- Investigate and close employee grievances and take necessary disciplinary action wherever required

- Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts

- Monitor PIP for bottom performers in the Program

- Attrition management for the Program/process

- Target to reduce Grievance Level up to ZERO percent.

HR Reach out :

- Plan & organize fun on floor events

- Organize MTMs and conduct pulse meetings for A/SA pool

- Oversee the 90-Day On-boarding program for TAs-PMs in the Program

- Ensure that the employees in the Program attend KM trainings programs

Performance Appraisal and Career Planning :

- Conduct sessions to explain the concept of Performance Appraisals in the Organization.

- Ensure goal-setting activities are carried out between the managers and their subordinates at the start of the year.

- Help new managers with evaluating their subordinates.

- Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases

HR Ops Compliance :

- Conduct exit interviews of A/SAs within timelines

- Timely closure of PIP cases for A-SAs

- Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifies

Tracker Updation and Reporting :

- Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders

- Create all necessary reports and dashboards required for each program/process area

Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate higher performance levels

Candidate shall adhere to the Information Security Policies and Requirements of the Company.

Women-friendly workplace:

Maternity and Paternity Benefits

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