eClerx - Assistant Vice President/Associate Program Manager - Human Resource - BPO/IT/KPO

Designation : Associate Program Manager (AVP _ HR)

Job Role : Business HR

Experience : 10 years to 15 years

Location : Mumbai

Qualification : MBA / Any Graduate

Roles & Responsibilities :

- Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program

- Understand employees' concerns, escalate to appropriate levels and ensure resolution of the concern.

- Investigate and close employee grievances and take necessary disciplinary action wherever required

- Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts

- Monitor PIP for bottom performers in the Program

- Attrition management for the Program/process

- Target to reduce Grievance Level up to ZERO percent.

HR Reach out :

- Plan & organize fun on floor events

- Organize MTMs and conduct pulse meetings for A/SA pool

- Oversee the 90-Day On-boarding program for TAs-PMs in the Program

- Ensure that the employees in the Program attend KM trainings programs

Performance Appraisal and Career Planning :

- Conduct sessions to explain the concept of Performance Appraisals in the Organization.

- Ensure goal-setting activities are carried out between the managers and their subordinates at the start of the year.

- Help new managers with evaluating their subordinates.

- Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases

HR Ops Compliance :

- Conduct exit interviews of A/SAs within timelines

- Timely closure of PIP cases for A-SAs

- Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifies

Tracker Updation and Reporting :

- Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders

- Create all necessary reports and dashboards required for each program/process area

- Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate higher performance levels

- Candidate shall adhere to the Information Security Policies and Requirements of the Company.