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DVP/VP - Social Media Marketing Head - FMCG/Consumer Durables/BFSI/Insurance Business (12-20 yrs)
- Develop and implement a comprehensive social media marketing strategy that aligns with the company's business goals and objectives.
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.
- Define KPIs and KRAs for social media campaigns.
- Create SEO-optimised content across the entire digital infrastructure.
- Track and analyse important metrics that affect website traffic, service quotas, and target audiences.
- Manage the company's social media accounts and create engaging content that resonates with the target audience.
- Monitor and respond to customer inquiries and comments on social media platforms.
- Analyse the effectiveness of social media campaigns and adjust strategies as needed.
- Collaborate with other teams, such as the marketing and customer service departments, to ensure a cohesive brand experience on social media.
- Monitor social media trends, including developments in design, applications, strategy, and innovation to stay relevant and effective and incorporate them into the company's strategy.
- Track social media campaigns' key performance metrics to maximize results and report progress to management.
- Analyse customer expectations according to past social media activities.
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