HR Consultant at SkillVentory
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DVP/VP - Customer Experience - Bank (14-20 yrs)
Skills needed/Competencies :
- Proven experience in managing delivery and P&L of enterprise-level projects
- Implementation of Design Thinking methodology for digital transformation projects
- Deep experience in the digitization of physical journeys
- Experience of leveraging enablers such as Intelligent Automation, Fintech integrations to deliver optimized process
- Knowledge of competition and current trends in the financial industry
- Banking product and process knowledge
- Deeply familiar with agile ways of working, ideally with a Scrum Master certification
- Strong communication and cross-functional team management skills
Experience :
- 15+ years in banking and driving customer journey led digital transformation projects
- Should have managed a team of agile experts and have experience in implementing projects at scale in Banking
- Should have worked in a compliance-driven atmosphere & aware of regulatory guidelines
- Conversant with best market practices/ assessment approach
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