06/02 Niketa Madhok
Consultant at Dun and Bradstreet

Views:447 Applications:52 Rec. Actions:Recruiter Actions:13

Dun & Bradstreet - Manager - Voice Process (8-10 yrs)

Mumbai Job Code: 661740

Service Delivery:

1) Delivering required audiences for conferences & events.

2) Manage Call Centre (Internal and External)

3) Selling conferences over the phone

4) Drive nominations for Corporate Awards via vendors.

5) Vendor Management (Process, Billing, Caller productivity and other marketing related activities)

6) Managing Internal team & their performance.

7) Monitoring and generating new data

8) MIS and reporting

Operations/Co-ordination:

- Conducting training, Knowledge sharing sessions, etc.

- Proactive participation in on-going process improvements, sharing of best practices, etc.

- Works closely with cross-functional teams to ensure optimum customer satisfaction

- Ensures process adherence at all times and error free timely delivery of projects

- Ensures optimum utilization of available resources.

People Management:

- Leads a team (Internal and External)

- Mentors team members by regularly counseling, coaching and appraising desired job results

- Creates an atmosphere of trust and transparency within the team.

- Listen to team members- feedback and resolve any issues or conflict

- Lead by example and lives by our core values of being inherently generous, relentlessly curious and Data inspired.

- Listen to team members- feedback and resolve any issues or conflict

KEY REQUIREMENTS

- Educational Qualifications: - MBA or equivalent with 8+years of relevant experience.

- Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment

- Energized by a highly demanding and result oriented team environment where priorities can change frequently

- Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills

- Strong interpersonal skills with an inquisitive and creative nature

- Process management and automation

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