jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
21/11 Atashi Chakraborty
HR Head - East Zone at DTDC

Views:2447 Applications:428 Rec. Actions:Recruiter Actions:12

DTDC - Zonal Channel Operations Manager - East (7-8 yrs)

Kolkata Job Code: 767296

Position : Zonal Channel Operations Manager - East

Experience : 7-8 Yrs

Industry : Courier & Logistics (First Mile & Last Mile)

JD :

- ZCOM will lead the Complete Zonal Channel ops team and will be administratively reporting to the Zonal Ops head and Functionally to the National Channel Ops Head

Key Result Areas :

1. Will be responsible for implementation of the Strategic Projects in his area within timeline.

2. Would be responsible for implementation of all New Processes.

3. Will take Cost Targets & will be responsible for Cost Monitoring in relation to Channel Partners

4. Identifying and recruitment of the Delivery Vendors in Vacant area & conversion of CP's in ADM as per the Ops Plan

5. Process training related to Channel Partners

6. COD Remittance / RTO / FAT monitoring as per the Target assigned

7. MIS & Analytics pertaining to service parameters

8. Coordination with Channel Accounts for all payment related issues of Service ( Pick up / delivery )

Key Performance Indicators (KPI) :

Last Mile :

1. Time gap of 30 mins from FDM preparation to Handover as per the specified cut off

2. FDM Volume Vs Smart Track id's - Local min 35 shipments, maximum 75 Out Station min 20 shipments, maximum 50

3. Real Time update - Local - 70% of cut off ( 2hours of handover )Outstation - 80% 6pm

4. Printed DRS - City - 75%, outstation 60%

5. FDM Vs Same day delivery - PEP 98%, Standard 90 %, E, com 75%, Remittance 100% of delivered shipments within 48 hours

First Mile :

1. Online Booking PEP / NDX / Priority - Local CP 75%. 0utstation 60%

2. RVP Local City - within 2 days 95%., outstation 80% 2 days

3. Capturing of Risk surcharge 75%

4. Accuracy in capturing the Sender's and Receivers Mobile Number 70%

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.