HR Head - East Zone at DTDC
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DTDC - Zonal Channel Operations Manager - East (7-8 yrs)
Position : Zonal Channel Operations Manager - East
Experience : 7-8 Yrs
Industry : Courier & Logistics (First Mile & Last Mile)
JD :
- ZCOM will lead the Complete Zonal Channel ops team and will be administratively reporting to the Zonal Ops head and Functionally to the National Channel Ops Head
Key Result Areas :
1. Will be responsible for implementation of the Strategic Projects in his area within timeline.
2. Would be responsible for implementation of all New Processes.
3. Will take Cost Targets & will be responsible for Cost Monitoring in relation to Channel Partners
4. Identifying and recruitment of the Delivery Vendors in Vacant area & conversion of CP's in ADM as per the Ops Plan
5. Process training related to Channel Partners
6. COD Remittance / RTO / FAT monitoring as per the Target assigned
7. MIS & Analytics pertaining to service parameters
8. Coordination with Channel Accounts for all payment related issues of Service ( Pick up / delivery )
Key Performance Indicators (KPI) :
Last Mile :
1. Time gap of 30 mins from FDM preparation to Handover as per the specified cut off
2. FDM Volume Vs Smart Track id's - Local min 35 shipments, maximum 75 Out Station min 20 shipments, maximum 50
3. Real Time update - Local - 70% of cut off ( 2hours of handover )Outstation - 80% 6pm
4. Printed DRS - City - 75%, outstation 60%
5. FDM Vs Same day delivery - PEP 98%, Standard 90 %, E, com 75%, Remittance 100% of delivered shipments within 48 hours
First Mile :
1. Online Booking PEP / NDX / Priority - Local CP 75%. 0utstation 60%
2. RVP Local City - within 2 days 95%., outstation 80% 2 days
3. Capturing of Risk surcharge 75%
4. Accuracy in capturing the Sender's and Receivers Mobile Number 70%
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