DTDC - National CRM Head - eCommerce

- The position requires to head the CRM vertical for ECOM PAN INDIA.

- Design the Zonal team, their KRA KPIs, contribute in the preparation of SOP w.r.t client on boarding and retention and be responsible for complete end to end set up.

- Should also be able to drive the service level performance with the cross functions like operations, IT, Sales, product etc. to make sure that Customer journey for E-com product is enhanced, be able to do the Root cause Analysis and have monthly reviews with the Zonal team.