Role Summary : - Responsible for achieving the revenue targets - Leading and overseeing activities of the major accounts department - Providing strategic guidance & developing industry-leading solutions - Providing Integrated Solutions to the customers (involving 3PL, Express, LTL & E-com verticals) - Work along with the Zonal Leadership team of the company & the Field Sales Team in a Matrix Environment - Develop Relationship with Industry bodies like CII, Invest India, etc - Delivering promised service to the customer with cross-functional help. - Help & guide the team map the entire Supply Chain Requirements of designated Major / Strategic customers. - Connect & maintain relationships at the CXO level Key Responsibilities : Leadership : - Own the major account planning process and develop performance objectives, sales targets and milestones for weekly/monthly/annual periods - Formulate the departmental vision and values and oversee their adoption, hence, forming the department's working culture - Assist in the execution of duties of the team members where necessary Strategic - Drive and develop account-specific growth strategies and approaches along with the team - Develops solutions that best address consumer needs in coordination with the support functions Relationship management : - Build strong and long-lasting relationships with consumers through the creation of long term planning and understanding - Develop industry relationships with external stakeholders in order to ensure that the business receives constant leads on potential key clients - Develop and maintain healthy relationships with leadership in order to guarantee smooth delivery of service - Engage in events, seminars, industry groups & bodies and ensure that offerings remain up to date with the latest best practices in account management Operational : - Hold direct responsibility of the highest value strategic accounts and associated revenue targets - Achieve department's assigned targets for profitable sales volume and business's overall objectives - Work with the HR team to establish recruitment criteria, conduct interviews, and onboard individuals best suited to deliver on departmental goals - Develop and drive the adoption of sales processes within the major accounts team - Mentor & train the team, constantly honing their skills and consequently developing the second line of leadership Analytics : - Conduct research and gather data on the consumers, the market, and the competitive environment in order to identify key improvement areas in account maintenance and management - Develop and implement performance benchmarks and troubleshoot performance gaps of cross-functional teams in collaboration with the respective leadership - Measure the department's performance, identify areas of improvement and implement findings Desired Knowledge and experience: Qualifications - MBA - Sales & Marketing from a premier institute - Minimum 4-6 years of experience, preferable within logistics/3PL supply chain/express with significant experience in customer management and new business acquisition - Experience in marketing will be preferred - Operational Knowledge & Hands-On Experience will be an added advantage.

Delhi

Mumbai

DTDC - Major Account Manager 

DTDC - Major Account Manager  ,Job Description for DTDC - Major Account Manager  in DTDC in  Delhi Mumbai for (2-4) years of experience. Apply Now!

Job Description for DTDC - Major Account Manager  in DTDC in  Delhi Mumbai for (2-4) years of experience. Apply Now!