DP World - Manager - HR Shared Services

Description:

KPI & SLA Management:

- Meeting and exceeding agreed KPIs & SLA.

- Maintain and improve HR Shared Services operations by observing system performance; identifying and resolving problems; preparing and completing action plans; conducting system audits and analysis; handling system and process improvement

- Stakeholder Engagement: Proactive communication with the stakeholders to understand and align on business priorities, challenges, issues, concerns, and work towards resolving them in a timely manner.

- Process & Performance Management: Identify issues/patterns in the process and implement corrective actions.

- Resource Management: Plan, allocate and control processes and resources to ensure quality deliverables within prescribed timelines and functional budgets. Identify and implement automation ideas for qualitative and quantitative benefits.

- Reporting: Publish operational and quality metrics to the management as per agreed frequency along with RCA. Automate and use BI tools for the same.

- New joiner on-boarding: Leading the complete onboarding process including induction

- Resource Development: Conduct and assist with functional trainings as and when required. Regular coaching and grooming of the team on softer aspects.

- Compliance: Ensure adherence and compliance to ISO Objectives, SOPs and other standards across the organization.

- Transition and Project Management: End to end ownership of driving projects and transitions as and when required.

- New age technology: Identify and implement new age technology for efficiency enhancement.

- Education Qualification: Bachelor's Degree (master's degree in HR is an added advantage)

- Have preferably 10-12 years' experience in HR functional areas (i.e., Hire to Retire Employee Lifecycle in a HR Shared Services environment)

- Experience of working on large scale employee set up.

- Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.

- Must possess analytical and problem-solving ability, independent thinking, decision making and organizational skills.

- Robust experience working on different HR technologies, experience of Oracle Fusion would be an added advantage).

- Good excel & macro skills and be able to drive complex excel dashboards, analytics

- Excellent communication and presentation skills.

- Project management experience and process mindset.

- Strong business acumen and industry knowledge.

- Leadership and coaching skills.

- Analytical Thinking & technology orientation.

- Result and solution-oriented mindset.

- Oracle HCM knowledge will be an advantage

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.