Docplexus - Client Engagement Manager

Docplexus.in is the largest and fastest growing platform for doctors in India. As of today there are 200000 doctors registered on the platform and ti is growing by 6000 new registered doctors every month. Docplexus focuses on peer-to-peer exchange of patient cases, dialogue and interdisciplinary learning to improve medical outcomes. It is a trusted and secure platform accessible exclusively for medical practitioners, offering real-time dialogue, ex-change and interaction in clinical and non-clinical forums, knowledge centers, treatment guidelines, certified educational resources and latest medical news.

Job Description :

evelop and implement the strategic partnership with the Strategic Accounts

Be single point of contact for the account. Work with all the stakeholders within Company (Delivery, Sales, Product) as well as with key stakeholders on the customer side

Be the central point of contact and responsibility for customer problem resolution and satisfaction.

Repeat business and customer satisfaction to be key KPIs to measure

Customer Engagement Activities and constant interaction with clients in order to build long-term relationships

Co-ordination of RFQ process with operations to submit proposals to prospective projects and customers.

Preparation of project plans with content team and monitoring of members to ensure the delivery of assignments in a timely manner.

Ensure presentation to clients and signing up the clients for the services

Build and scale offerings for Pharma companies with our team

Responsibilities:

Effective Client and User Communication via Phone calls.

Assistance in Marketing Campaigns with ideas and proposals to be sent to clients.

Data management and updating it on the website.

Scheduling and conducting interviews of eminent Doctors.

Support to Social Media Plan and Strategies.

Participation in Conferences and other Healthcare Events for branding.

Desired Skills

Co-ordination of customer meets, visits and other specific requirements of customers.

Contract reviews, tracking of delivery and quality performance

Understanding needs of customer

Content marketing strategy and execution

Translating marketing strategies in compelling storylines that address the target audience

Empathic development of long-term customer relationships

Agile project management

Desired Personality

Positive and trustworthy

Go getter with hands-on approach

Self-starter, results-driven and never satisfied

Entrepreneurial mindset, energized by uncertainty and uncharted territory

Willingness to travel extensively

Desired Experience

Min. 5 years experience in Business Consluting and Key Account Management to deliver projects to enterprise clients

Consulting experience in Lifesciences/Healthcare / Pharma background welcome but not necessary

Striving to create impact outside of corporate strucutres, high degree of entrepreneurial drive

Startup experience is preferable