To Manage the collections for frontend and pre-NPA buckets for the entire region by driving the call-center and the collection agencies for mid and hard buckets. The role would be responsible for managing buckets 1 to 4 for the entire region in the Client portfolio. - Accountability1 - -Call Center Management - To Control delinquencies for the entire region by controlling the flows in the early buckets in the call-center - To drive the call-center, train the tele-calling teams, ensure adherence to compliance and maintain high standards of quality (On an average 50- 60 callers per region) - To ensure Tele-calling productivity and ensuring feedback is given to the team for quality enhancement - Ensure the monthly score card is published and performance ranking is done - To decide the allocation and dialer strategy - Capacity Planning - Ensure efficiencies are achieved across buckets - To intiate legal in the hard buckets - Provide feedback on the quality of the portfolio specific to the region - Build a strong network of the agencies across the zone - Drive bounce and penal collections and achieve the target given - Accountability2 - Team Management - Managing capacity planning by timely hiring of tele-callers and FOS in line with the portfolio to drive bucket efficiencies - Setting up of weekly &amp; monthly targets for the agencies and the team - Ensuring weekly targets and DRR are rolled out to agencies and required tele-calling and field coverage to achieve the same. - Implementing daily performance review mechanism of field staff and supervisor to ensure account level concentration - Inducting training programs for new joinee's at the agencies. - Ensure the agency bills are raised timely &amp; in correct manner. - Reducing attrition and recruitment of fresh resources - Accountability3 - Audits - Ensuring adherence of code of conduct standards at the agency - Ensuring controls for data security at the agency - Ensuring vendor audits are satisfactory. - Accountability4 Bucket Title- Cost of Collections - To ensure cost of collections is within the budget - Accountability5 Bucket Title - Contribution to the P&amp;L - Ensuring NPA is within the budgeted levels - Ensuring delinquency levels are withing the budgeted levels - Bounce and Penal collections for the regions SKILLS AND KNOWLEDGE : (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications : &nbsp; a) Qualifications :&nbsp; - Minimum Qualification required: Graduate/Postgraduate (Any stream) b) Work Experience: - Minimum 8 years of experience - Banking/NBFC - Communication Skills - Negotiation Skill - Knowledge of MS Office - Team Management

Kolkata

DMI Finance - Specialist - Collection  

DMI Finance - Specialist - Collection   ,Job Description for DMI Finance - Specialist - Collection   in DMI Finance in  Kolkata for (0-2) years of experience. Apply Now!

Job Description for DMI Finance - Specialist - Collection   in DMI Finance in  Kolkata for (0-2) years of experience. Apply Now!