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09/11 Dhani Ram
General Manager - HR at DLF Brands Pvt.Ltd.

Views:1076 Applications:124 Rec. Actions:Recruiter Actions:18

DLF Brand - Assistant Manager - Customer Support (5-10 yrs)

Delhi Job Code: 1178101

Assistant Manager - Customer Supports

- Tracking customer experiences across online and offline channels, devices, and touchpoints.

- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.

- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

- Identifying customer needs and taking proactive steps to maintain positive experiences.

- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

- Performing product tests, evaluating after-sales and support services, and facilitating improvements.

- Documenting processes and logging technical issues, as well as customer compliments and complaints.

- Keeping informed of industry trends and new CRM technologies.

Women-friendly workplace:

Maternity and Paternity Benefits

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