Project Associate at DJT Corporation And Investments Private Limited
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DJT Corporation & Investments - Head - Contact Center (8-12 yrs)
- Reporting to the business head.
- Would be responsible for the overall Operations of the contact centre.
- Manage the day to day performance of the Contact Centre Operations to deliver a best in class service.
- Sets standards and guidelines for customer interactions.
- Implements and reviews policies and operating structure of the contact centre.
- Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.
- Responsible for the recruitment, training, induction and coaching strategy across the contact centre.
- Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
- Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
- Deliver cost efficiencies and increased in customer number scores