21/12 Chiranjeev Sarvang
Project Associate at DJT Corporation And Investments Private Limited

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DJT Corporation & Investments - Head - Contact Center (8-12 yrs)

Noida Job Code: 646615

- Reporting to the business head.

- Would be responsible for the overall Operations of the contact centre.

- Manage the day to day performance of the Contact Centre Operations to deliver a best in class service.

- Sets standards and guidelines for customer interactions.

- Implements and reviews policies and operating structure of the contact centre.

- Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

- Responsible for the recruitment, training, induction and coaching strategy across the contact centre.

- Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

- Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

- Deliver cost efficiencies and increased in customer number scores

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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