Disney+ Hotstar Trainer-Customer Support Disney+ Hotstar is the fastest-growing entertainment brand in India with one of the largest subscription services in the country and millions more accessing quality entertainment that's available free. Over the past six years, Disney+ Hotstar has been instrumental in shaping how Indians consume their favorite content, migrating audiences at scale from television to a device of their choice. ABOUT THE TEAM: - We serve high-quality content to millions of customers across millions of devices, all of which are constantly evolving and changing. As the subscription business at Disney+ Hotstar increases its scale, we plan to add to our existing user base through highly personalized and targeted marketing initiatives. - You will be responsible for the development, administration, and coordination of Customer Service(CS) New hire training, refreshers for the existing CS team, and other continuous learning programs. - Responsible for collaboration with, various internal & external stakeholders to create and execute outstanding product and soft skill training for internal teams and Train the Trainers(TTT) programs for our partners in various regions - Be the PIC to drive the team's Learning programs and build a strong service culture within the Customer Service team. Be the advocate of Disney+ values and standards for self and team. YOUR KEY RESPONSIBILITIES: - Develop and coordinate training programs (online, offline, and coaching) and content plans for various target groups (CS New Hire, Existing CS team training, TTT for Partners) - Conduct Train the Trainer courses on Products knowledge, process, and systems, etc - Developing the training plans for soft skills and communications skills(across various lines of service-Emails, chats, social media, and calls) and targeted training on delivering the quality metrics on Customer Support - Involve coaching teams across multiple Geographies and cultures to localize training - Conduct periodic training Needs Analysis and develops programs to improve existing CS service levels - Coordinate training calendar, participation, certification process, etc WHAT TO BRING: - 8-9 years of proven track record in designing and developing training materials - Deep understanding of adult learning concepts and techniques - Understanding of contact center technology, processes, and operations - Strong training /accreditation program design experience - Advanced presentation, interpersonal, time management, and organizational skills - Proficiency in using Microsoft products such as Excel, PowerPoint, Word - Customer-centric and attention to detail - Ability to work both independently and in a team environment - PGDBM /MBA degree - Exposure to Salesforce, Freshdesk (any competitive CRM system), Live chat and digital servicing channels will be an added advantage OUR VALUES: - We are customer obsessed. - We are audacious in vision and action. - We encourage honesty and open dialogue. - We respect everyone and every point of view. - We make objective and data-driven decisions. - We believe trust and accountability go hand-in-hand. - We invest in each other's growth. - We bring our A-game and nothing else. - We take charge and get it done. THE PERKS: - The glory. Almost too much responsibility. - No dress code. Unlimited leave. A fun-life balance. - A ticket on our rocket ship to the moon.

Mumbai

Disney+ Hotstar - Trainer - Customer Support 

Disney+ Hotstar - Trainer - Customer Support  ,Job Description for Disney+ Hotstar - Trainer - Customer Support  in Novi Digital Entertainment Pvt. Ltd. (Hotstar) in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Disney+ Hotstar - Trainer - Customer Support  in Novi Digital Entertainment Pvt. Ltd. (Hotstar) in  Mumbai for (5-10) years of experience. Apply Now!