Dish TV - Cluster Service Manager

Planned Roles & Responsibilities (KRAs)

- Identify the needs of Service in the zone in consultation with Sales & Marketing and draw a blue print of Service Network.

- Appoint Service Franchisee in accordance with the network.

- Run / manage & audit service network to ensure process adherence & thus quality service.

- Driving Revenue Generation - LTR / U grade/Secondary

- Maintain trade relations & ensure customer satisfaction in the zone

- To drive a team of field service executive for effective territory coverage & to ensure all service centers maintain the basic company norms on service.

- Effectively manage the channel partners (SF / DCC / NDCC) appointment & management.

Key Skill Sets Required:

- Team Handling

- Analytics and Statistical skills