Director - WorkForce Management/Process Automation - BPO

We are hiring a Director- Workforce Management Process Automations for a client in Hyderabad.

Role & Responsibilities:

- Identifies apt processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases

- Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account

- Drive realization of target FTE benefit, Business impacts

- Drive assessment to build a validated line of sight for automation in conjunction with operations and customers

- Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behaviour, customer journey

- Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.

- Oversee project execution on multiple projects and take action in case of slippages

- People management - supervise project team

- Manage client expectations on overall project delivery

- Review key deliverables before they are presented to the client

- Both formal and informal coaching of the team(s) - both client and internal

- Lead proposal creation including effort estimates for project work

- Lead pre-sales and post-sales support

- Lead development of domain collaterals

In case you are a WFM professional ready to work in Automation Process or a process automation professional who has automated WFM processes - you can apply.