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Practice Head at Vasutti Services Pvt Ltd
Views:2096 Applications:236 Rec. Actions:Recruiter Actions:122
Director - Workforce Management - BPO/Call Center (8-15 yrs)
Desirable Skills :
1. Minimum 8+ years in a BPO and associated with the WFM / Data analytics team
2. Strong Presentation & Analytical Skills
3. Strong MS Excel & MS Powerpoint skills
4. Strong hands on experience with WFM tools ( IEX Mandatory)
5. Qualification: Graduate/Post Graduate in Commerce, Engineering, Mathematics
6. Ability to communicate independently with internal and external stakeholders
7. Maintain a repository of performance reports and update organization compliance records
8. Maintain a repository of movements within the function and correct tagging of resources and alignment of HC for billing and utilization purpose
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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