Director - Workforce Management - BPO/Call Center

Desirable Skills :

1. Minimum 8+ years in a BPO and associated with the WFM / Data analytics team

2. Strong Presentation & Analytical Skills

3. Strong MS Excel & MS Powerpoint skills

4. Strong hands on experience with WFM tools ( IEX Mandatory)

5. Qualification: Graduate/Post Graduate in Commerce, Engineering, Mathematics

6. Ability to communicate independently with internal and external stakeholders

7. Maintain a repository of performance reports and update organization compliance records

8. Maintain a repository of movements within the function and correct tagging of resources and alignment of HC for billing and utilization purpose