Director - Transformation Projects - Healthcare Domain - BPO

Key Deliverables:

- Formulate and deliver innovative and cost effective technology solutions for provider side functions.

- Deliver services and intelligent automation products across the entire spectrum of Revenue Cycle Management (viz, Medical Transcription, Accounts Receivable, Medical Billing, Medical Coding, Payment Processing etc)

- Build and offer sophisticated solutions to clients by applying driving Transformation Projects / Automation Projects using

- Lean and Six Sigma

- Data Analytics

- Robotic Process Automation (RPA)

- Customer Operations Performance Centre (COPC)

- Drive Business Excellence agenda, conceptualise framework for Business Excellence Model, develop benefit measurement matrix, Scorecard management, Integrating vision and strategy, to deliver improved and predictable business results.

- Identify improvement opportunities and define robust methodologies for process optimisation

- Develop and lead the change management program that establishes a culture of excellence and leads the organization to sustainable levels of Process and Business Excellence.

- Understand customer requirements for process development/modification, and advise on better approaches to overcome the bottlenecks and increase efficiency

- Develop and facilitate a strong working relationship with business partners through ongoing coordination and effective communication and demonstrate conflict resolution skills

Qualifications and Experience

- B Tech (Must) + MBA (Desirable) with 10+ years of work experience.

- Min 3 years of experience in executing transformation projects in the Healthcare domain. 

- Should have led minimum 5 Transformation projects in Healthcare domain

Sound knowledge of :

- Six Sigma

- Robotic process automation

- Data analytics

Key skills :

- Strategic orientation

- Out-of-box thinking

- Leadership and team-working

- Project Management skills

- Communication skills

- Stakeholder management

- Planning and organizing skills