Director, Transactional Quality & training Location - Mumbai/Bangalore - 80 % Transactional Quality and 20 % training role - Should have worked for Domestic BPO's - 17+ years of quality & training experience in Domestic BPO's with good exposure to managing large teams across domain and locations. - Expert in Transactional Quality & Training Role : This role will be responsible to lead the quality & training teams across all domestic clients /engagements for multiple locations and businesses. Is expected to own and govern end to end quality assurance & training process across all stages of the business Responsibilities : - Develop/deploy the tools, reporting and infrastructure for an outstanding quality assurance program. - Conduct and Drive root cause analysis insights to improve cross functional service processes - Drive operational excellence & process change management, re-engineering towards sustainable growth and improvement - Provide Training and quality support, development of metrics and dashboards in line with customer requirements - Build predictable insight models that lets the business stay ahead of curve - Responsible to build capability for problem solving in the organization - Resolve all performance quality related issues in a sustainable manner

Mumbai

Bangalore

Director - Transactional Quality & Training - BPO 

Director - Transactional Quality & Training - BPO  ,Job Description for Director - Transactional Quality & Training - BPO  in ABC Consultants in  Mumbai Bangalore for (17-27) years of experience. Apply Now!

Job Description for Director - Transactional Quality & Training - BPO  in ABC Consultants in  Mumbai Bangalore for (17-27) years of experience. Apply Now!