24/12 Susanna Jacob
Associate Consultant at Antal International

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Director - Training & Development - Customer Experience - eCommerce Retail/Online (10-15 yrs)

Bangalore Job Code: 647124

Director - Training & Development, Customer Experience 10-15 Years

Director Training & Development and Knowledge Management :

Customer Experience team which is a total of 3000 employees with a leading E commerce retail company - Bangalore

Competencies :

- Functional : Content Design and Training delivery

- Managerial : Designing programs; planning and implementation; ability to conceptualize and execute

- Training needs identification

- Communication and presentation skills

- Leadership: Influencing, people development

- Knowledge Management & Learning Management systems - Tech savviness

Key/Success Factor :

- Productivity improvement; Better customer experience

- Creation and timely implementation of new programs designed to better customer experience; Experiment with new formats

- Performance improvement of the team

- Managing a motivated and collaborative team and maintain cohesive and collaborative working condition with stakeholders in the organisation and also with heads of training at service partners levels

- Performance improvement & satisfaction of internal customers

Antal International Network

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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