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03/02 Aniruddha Palsule
Recruiter at Black Turtle

Views:496 Applications:131 Rec. Actions:Recruiter Actions:41

Director - Technology Partner - BPO/ITeS (15-20 yrs)

Mumbai Job Code: 793196

Technology Partner - Director

Job Purpose and Role :

- The CIS Technology Partner is responsible for establishing, driving and leading technology initiatives and solutions for CIS Horizontal.

- He/She is expected to provide technology advisory and consulting for technology solutions and provide over-sight for solutions conception, development, deployment and support while ensuring alignment with goals.

Primary Duties and Responsibilities :

- Drive Digital Interventions in CIS processes focusing on customer interactions across channels.

- Create Next-Generation CIS Value Chain leveraging new age capabilities including but not limited to ChatBots, Voice Bots, Speech & Text Analytics, Email Automation, Async Messaging, etc.

- Designing technology-enabled solutions to solve business problems for our customers.

- Create Product Roadmap, Overall Strategy and Blueprint for implementing Emerging Technologies in the CIS ecosystem.

- Working with delivery teams on improvement projects and delivering value outcomes through technology levers, process mapping & effort estimation, and design thinking principles.

- Lead Client presentations and workshops.

- Lead Partnerships and Alliances and work collaboratively with multiple teams to identify and onboard the right partners.

- Continually acquire knowledge of emerging technologies in the contact center space through collaboration with solution providers.

Desired Skills :

- 15+ years of Experience.

- Proficient in handling technology projects, planning, pre-sales & consulting especially around customer experience (CX).

- Prior experience in Technology Consulting and Advisory Services.

- Bachelor's and master's degree in Information Technology / Computer Science.

- Extremely good understanding of technology trends in the CIS Space.

- Willingness and drive to continuously keep on acquiring expertise in new technologies and perform prototypes.

- Past experience (minimum 2+ years) in implementing Chat / Voice Bots on any one or more of the following platforms (Microsoft Azure, Google Dialogflow, Salesforce Einstein, AWS, Alexa, Google Home, Nuance, etc.).

- Past experience in implementing speech and text analytics solutions leveraging any one or more industry platforms (e.g. Nexedia, Verint, etc.).

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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