Director - Talent Acquisition - RPO

Note: Detailed understanding of the RPO/MSP business model is mandatory.

Responsible for the end to end delivery of Multiple Accounts (region Specific/Volume Specific) or a single large account (GP/Volume wise) within India

Responsibilities:

- Complete P&L Accountability for the set of accounts allocated

- Managing Accurate Forecasting of Pipeline for conversions

- Achievement of contract performance KPIs

- Client satisfaction

- Team's retention, engagement, and development

- Stakeholder management

- As location leader for RPO - manage internal & external stakeholders & manage strategic alliances with clients

- Ensuring onsite and offsite teams are meeting internal and client KPIs and SLAs

- Engaging with clients to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved

- Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

- Responsible for meeting customer satisfaction targets

- Managing ad-hoc project based work and reporting to benefit the smooth running of the client account

Operations management:

- Should handle end-to-end accountability for each client

- Analyze recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.

- Developing and maintaining internal Operations and Infrastructure networks

- Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.

- Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.

People management:

- Workforce planning in line with business projection

- Align self on the 5-3-1 framework for an engaged team

- Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.

- Provide clarity in terms of Goals and KPIs and give regular and constructive feedback to team to enhance productivity