Director - Subject Matter Expert - P&C Insurance

Subject Matter Expert - P&C Insurance

P&L Management

Service Delivery

Business Development

- Manages the business process outsourcing process for complex, medium to large clients to include defining strategy, development of propositions, and the delivery and support of information technology outsourcing solutions

- Manage the business process for complex, medium to large client, and manage a team of personnel providing customer services

- Works internally and with clients to ensure services are delivered in accordance with procedures and SLAs.

- Assists in defining strategy and development of the service team personnel ensuring development

- Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure.

- Develops operational strategies, propositions, and metrics for complex, medium to large clients. Leads contract negotiations in conjunction with business development and application team.

- Forecasts future requirements for delivery resources for contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications.

- P&C Insurance experience is a must