Director - Solutions - BPO

Required to independently and with minimal supervision produce / co-ordinate all client deliverable in a typical sales cycle including preparation of an appropriate solution, client presentations, RFX responses, etc.

The job broadly involves the following:

- Off-site lead for developing and preparing the storyboard and client deliverables during the sales cycle

- Develop and agree the approach / blueprint with the management / functional leads and the sales lead

- Lead the development of the solution and co-ordinate with all functions that provide relevant inputs to the solution (pricing, technology, etc.)

- End-to-end responsibility for conceptualizing and preparing all deliverables required during the sales cycle including thought leadership. Typical deliverables include client presentations, proposals, response to RFP / RFI documents, etc. and involves extensive co-ordination with various stakeholders within the organization

- The role may also involve elements of any of the following, depending on the requirements and the candidate

- Participation in special / strategic projects from time to time

- Developing and creating collaterals

- Conducting diagnostics, solution design or due diligence exercise

Knowledge/Qualification

- Min 10 to 15 years of working experience with 5+ years of experience in a BD / Solutions role

- Good understanding of business processes and an off-shore business environment.

- Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution

- Co-ordination and program management skills to interface with various stakeholders

- Excellent written communication skills

- Ability to handle high pressure situations and multi-task

- Industry experience verticals- Manufacturing

- Domain experience in one or more horizontals - F&A, Contact Centre, Procurement, Supply Chain