Director - Solution Delivery - Analytics - IT

Our client is a global technology, consulting, and solution company, a member of a multi-billion-dollar conglomerate operating worldwide, and catering to Fortune 500 companies cut across industries. They help businesses of all sizes accelerate growth through advanced analytics, technologies, and operational expertise.

Purpose of the Role:

Delivering high-growth, excellent service delivery and sustained profits while developing robust processes for enhancing the business reputation of the brand.

Director, Solutions Delivery you will be a strong technical and functional advisor and will work closely with a cross functional team of engagement managers, product managers, data scientists, and engineers to develop cutting edge, AI driven, solutions.

Job Profile:

- Strong Solution/ Product deployment skills and experience

- P & L in charge of the one or multiple Programs/ Projects

- Customer management leading, consulting, solutioning

- Accountable for the program/ project success. The buck stops at this role.

- Excellent stakeholder / people management skills

- Fortify relationships with clients and manage their expectations

- Closely monitor and track project status/take corrective actions where necessary and make escalations as necessary; Resolve risks/ issues timely, identify root cause and implement permanent resolution.

- Motivate, manage goals, periodic reviews - Periodic reporting of operational metrics, business performance reviews and process maturity assessments.

Responsibilities:

- Directing the execution of multiple medium to large analytic projects with analysts/senior analysts

- Working with the Client Solution Design Lead to fully understand business requirements and desired business outcomes

- Defining detailed analytic scope and methodology, and creating analytic plan

- Executing on the analytic plan with appropriate data mining and analytic techniques

- Performing QA on data and deliverables by analysts and own deliverables

- Ensuring all project documentation is up to date and all projects are reviewed per analytic plan

- Ensuring project delivery within timelines and budget requirements

- Managing a team of analysts, with responsibility for team performance and career development

- Building on teams analytical skills and business knowledge

- Managing team workload, providing prioritization guidance for the project flow conducted by the team to improve process efficiency.

- Enhancing existing analytic techniques by promoting new methodology and best practices in analytics field

- Providing subject matter expertise and quality assurance of complex data driven analytic projects

Technical:

Analytic skills:

MS Excel, MS Excel VBA, MS Power BI, MYSQL, Python, Tableau, IBM SPSS.

Delivery Skills:

Clarizen, ARIS, JIRA, JQL

Collab:

Confluence, MS SharePoint, MS Form.

- Expert level knowledge of advanced data mining and statistical modeling: Predictive modeling techniques Classification techniques (e.g., Clustering, Principal Component Analysis, factor analysis); Decision Tree techniques (e.g., CART, CHAID)

- Deep experience; proficiency and continuous skills development in leading edge analytic tools, e.g. SAS, Tableau, R, Python, Spark. Hands on distributed processing experience is a plus

- Hands on experience on processing extremely large data sets.

- Ability to solve business problems through data driven quantitative methodologies.

- Define and design analytic approaches to business problems.

- Ensure the usage of the correct analytic measures and metrics to solve the business problem!

- Deliver results within scope and budget

- Define and execute quantitative and financial analysis for key clients

- Strong project management skills and experience

- Excellent understanding of data marts, data relationship concepts and data processing

- Excellent communication skills in both spoken and written English.

Business:

- Results oriented with strong analytical and problem solving skills, with demonstrated intellectual and analytical rigor

- Good business acumen with strong ability to solve business problems through data driven quantitative methodologies. Experience in retail banking, healthcare or retail merchant industries is preferred

- Team oriented, collaborative, diplomatic, and flexible style, with the ability to tailor data driven results to various audience levels

- Very detailed oriented, is expected to ensure highest level of quality/rigor in reports & data analysis

- Proven skills in translating analytics output to actionable recommendations, and delivery

- Experience in presenting ideas and analysis to stakeholders

- Exhibit intellectual curiosity and strive to continually learn

Key Specialization Areas:

- Program and Project Management

- Service Delivery, Transition and Transformation

- Processes & Tools Standardization and Industrialization

- Robotic Process Automation and Cognitive Computing

- IT Service Management and Operational Excellence

- Operational Leadership and People Excellence.

Leadership Sparks:

- Dynamic leader with years of rich indigenous & overseas experience in delivering cost-effective & quality solutions using Global Delivery Model with effective skills in Large Account Delivery, Transformation Program & Customer management.

- Keen understanding of process and knowledge of key client service processes (like, data management & solution support) Able to incorporate business context to present and describe technical functionalities to that less-versed in technology.

- Managing customers at senior leadership levels and their expectations. Growing such customer relationships in value, customer satisfaction, revenue mix.

- Create and drive a culture that attracts and retains talents through appropriate policy development, performance management, training & development and employee engagement initiatives.

Experience Bandwidth:

- Must have 15+ yrs experience in IT industry with at least 5 yrs as Delivery Director/ Manager in complex, demanding environments.

Intellect Credits:

- The ideally someone with a strong intellect spark and backstory

- BE/ B.Tech / MCA from institute of repute.

What's on Offer: Leadership role