Director - Service Now

Roles and Responsibilities:

- Experience of actively working in at least 2 ServiceNow implementation / migration

- Experience in at least 2 of the ServiceNow modules (ITSM, ITAM, CSM, ITOM, IRM, GRC)

- Knowledge on aspects of Platform Design, Development and implementation of ServiceNow.

- Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.

- Extensive experience of working with ServiceNow glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc.

- Facilitate roll out of new applications and modules in ServiceNow

- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

- Ensure tool configuration consistency across development, testing and production environments

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

- Understanding of Agile based approach to software development (SCRUM experience a plus)

- Understanding of the project delivery lifecycle and processes

- Consultative and analytical approach

- Exposure to Pre-sales working on both Green field implementation and migration related RFPs, pro-active solutions

- Generating ideas for building tools and accelerators