About the Role - Director, Service Engineering: This is a critical Service Engineering Leadership role for the Corporate Functions (aka Administrative Technologies) This role is both enterprise in nature and start-up in mindset because we are creating and building this IS division from grounds up. The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to run and maintain an enterprise wide IS service. This role will work in a fast-paced environment, have constant demands for better services, and will require strong problem resolution, decision making, communication and- partnering skills. Require a leader to deal with high degrees of ambiguity, drive clear strategy and implementation plans, while bringing the business, peer IS organizations and the team across globe to success. What will you be responsible for: The ideal candidate will have a blend of technical & operational skills in full stack service engineering & service operations, manage, nurture, and lead a service engineering team. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting an E2E system with focus on User experience, Quality of Service. Candidate should be highly collaborative and has good working experience in Global operating setups. - Build, Grow, and Nurture vibrant Service Engineering Work groups consisting talented SREs & SEs. - Work as a key member of a tightknit leadership team to create a high performing team that will drive necessary change and leadership, in a consistent way, throughout the organization - Ensure production solutions are reliable, resilient, secure, and effective and that implemented solutions are continuously monitored and documented. - Build operational excellence, defining metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. - Be a thought leader in identifying opportunities and drive automation to improve Service health, ARP, Resiliency, Telemetry, Monitoring, BCDR Strategy & Data. - Effectively build relationships with business, management, Dev, Technical Program Management, E2E Product Management teams through positive interaction and problem identification and resolution to enable business teams to focus on driving their business and IS to run all the IS services - Foster a trusting and safe environment where team members can raise problems without fear of blame, retribution or being judged, and focused on remediation, prevention, and excellence. - Work closely with the Product Groups to deploy pre-released software, to provide timely feedback, and to drive improvements into the products.

Hyderabad

Director - Service Engineering - IT 

Director - Service Engineering - IT  ,Job Description for Director - Service Engineering - IT  in ABC Consultants in  Hyderabad for (18-25) years of experience. Apply Now!

Job Description for Director - Service Engineering - IT  in ABC Consultants in  Hyderabad for (18-25) years of experience. Apply Now!