Director - Service Delivery - Order to Cash - BPO

Subject Matter Expert - OTC

Responsible for the delivery of activities as part of the OTC (Order to Cash) function Accounting

Client Engagement

- Manage the team performance and ensure delivery of timely output as per the defined SLAs

- Ownership of Master Data across vendors, customers and GL related (company codes, cost centres, etc.). Approves requests for master data changes

- Accountable for evaluating, reconciling and resolving complex accounting transactions and ensuring reconciliations of accounts

- Monitor and measure the performance of the business process

- Improve the business process flow on a continual basis utilizing industry leading practices

- Help Team Leaders setting policies and procedures for the process

- Act as key contact person for all internal and external groups (APAC, Global, Counterparts and Statutory team) which affect / are affected by the process

- Assist team in trouble shooting and decision making

- Identify changes to long term resource needs and implements appropriate actions

- Ensure role alignment of individuals

- Identify, assess and select resources

- Facilitate performance assessments and conducts feedback sessions

- Minimum 15-20 years of work experience in a similar role.