The Company One of the largest provider of B2B software product solution for FMCG industry. The Job : - The candidate will be responsible for managing overall delivery (implementation, support, software services build/operate, etc.) for all existing and new clients - driving strong client satisfaction and also realizing attendant plan revenue and profitability. - The candidate will build strong relationships with key client stakeholders and demonstrate the appropriate level of gravitas in engaging with CXOs. - She/He will build/ strengthen the delivery team and lay a process centric approach to achieve key outcomes of client satisfaction, employee satisfaction, revenue and profitability. - She/He will focus on improving delivery/operations to best-in-class eking out quarter-on-quarter improvements. Process Improvement and Automation will be key levers she/he has to be competent in. - She/He must be a natural leader and needs to groom internal teams to deliver successful outcomes and to take on additional responsibilities. Qualifications, Experience & Skills : - A minimum of 12-15 years of experience in Delivery Management driving B2B IT product/ services delivery and team management and leadership experience in a Products/SaaS/ IT services organization - Passion for applying technology to architect and to deliver solutions is required. - Strong familiarity with process, quality and automation frameworks - Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment - Proven record of driving strong client satisfaction and growing existing account revenue in the India market - Strong in driving key SaaS metrics - Mentoring and coaching team members to realize overall objectives of the team - An engineering degree is preferred but not essential

Chennai

Bangalore

Director - Service Delivery - B2B Software Product Solutions Firm 

Director - Service Delivery - B2B Software Product Solutions Firm  ,Job Description for Director - Service Delivery - B2B Software Product Solutions Firm  in Blue Genes Research in  Chennai Bangalore for (15-20) years of experience. Apply Now!

Job Description for Director - Service Delivery - B2B Software Product Solutions Firm  in Blue Genes Research in  Chennai Bangalore for (15-20) years of experience. Apply Now!