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10/08 Soujanya Prakash
Managing Director at T3Cogno Private Limited

Views:784 Applications:130 Rec. Actions:Recruiter Actions:102

Director/Senior Director - Workforce Management - BPO (15-25 yrs)

Anywhere in India/Multiple Locations/Chennai/Bangalore Job Code: 1138554

Director / Senior Director - Workforce Management


- Strategize Resource / Staffing Allocation based on past trends and volume forecasted

- Work with stakeholders and data sources to recommend on-going staffing plans and team structures across the locations.

- Provide direction and recommendations on staffing plans and expansions to senior management and operations team on a regular basis ensuring service level expectation and operational effectiveness is achieved.

- Responsible for a complete workforce analysis (WFM) for all business activities.

- Workforce analysis on agent, seat, and efficiency expectation for current operations and new business opportunities.

- Responsible for supporting special projects requiring workforce analysis.

- Responsible for making complex decisions which can impact the overall performance of the global enterprise.

- Manage FTE forecasting to meet targets based on work volumes.

- Projects seating requirements per program based on current workforce and upcoming/existing business needs

- Track attrition and service level to give recommendations on how to better maximize resources.

Women-friendly workplace:

Maternity and Paternity Benefits

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