Director/Senior Director - Customer Care - eCommerce

Director/Sr.Director - Customer Care - Ecommerce

We are having an urgent opening with one of the fastest moving E-commerce company for the position of Customer Care- Head for location Bangalore.

Role : Customer Care- Head

Location : Bangalore

Experience : 8+ Years

Job Responsibilities :

- Responsible for setting the vision and direction of teams at Contact Center.

- Will be leading entire channels of Customer Service like Voice, Chat, Email,Social Media

- Identify new tools and technologies to better serve the customer.

- Work effectively with all peers and the board/stakeholders.

- Accountable for ensuring full regulatory compliance and legal requirements.

- Should have experience in Handling a span of 400 +

- Good experience in Setting up channels such as Voice, Chat, Email, Social Media is required.