Director - Sales - Telecom

Work Location: Gurgaon

Qualification: MBA

Job Title - Director - Sales

Experience - 10 to 13 years

Job Description:

Acquire New Business:

- Generate new business via new logo acquisition

- Work with cross functional teams for new business opportunities

- Build strong relationships with partners - OEM, local partners, consultants as needed to capture new business

Strategic Engagement & Account Management

- Strategic client engagement and Governance at the CXO Level & C-Suite

- Show Year On Year growth in the account and achieve the assigned target

- Win one strategic deal each year into the account, this number (of the deal size) will be signed off once the position holder has come on board

- Lead the Sales efforts of his/her portion of the account, ensuring sales targets are met, while driving customer satisfaction

- Responsible for direct sales orders and through OEM channels. The sales orders will either be one time license sales, old or new revenue share agreements

- Account Management & Contract Governance: Build Account Management & Solution selling skills in the assigned account

Stakeholder Management & Customer Satisfaction (CSAT):

- Internal stakeholder management: Work collaboratively with internal teams of Comviva (Product Unit, Channels, Delivery organization, Executive Management at Comviva and Tech Mahindra as needed) and create win-win situations while handling customer engagement on the ground

- Understand needs of the account based on direct interactions with the customer

- Frequent and effective follow ups on client issues ensuring 100% achievement of CSAT target

- Accountable for CSAT and collections for the specific account

- Thorough customer interactions, determine the pre and post-sales support required and manage these deliverables with internal stakeholders

Governance & Delivery:

- Provide early warnings of operational delivery or support problems associated with the account & proactively work towards resolving these issues

- Run Internal Governance of the account

- To be the voice of the customer internally and to ensure client deliveries and value proposition initiatives are tracked proactively