Director - Sales - Education

Key Responsibilities:

- Manage the Lead generation & validation strategy and operations.

- Responsible to drive & achieve targeted revenue through online leads generation through in-bound and out-bound calls for all online courses.

- Promote the online product portfolio/platform & validate leads to maximize revenue through the online space.

- Track and Support Centres for conversion of the leads forwarded and coordinate effectively for timely conversion, ensuring no data spillage by regular follow-ups.

- Liaise with marketing team, centres and any third parties/ agencies to gather information and resolve issues.

- Generate reports & analyze results based on lead generation data to improve processes, proper allocation of resources, maximizing efficiency and customer satisfaction.

- Identify trends & behaviour of customers and take/ recommend corrective action, as needed.

- Responsible for team management, motivation & mentoring and training on processes, products and services to enable them to advise clients on products and services available.

- Ensure regular call quality audits to assess standards of calling, improve quality, minimise errors and track operative performance including parameters covering 360-degree consultative selling methodology.

- Ensure team's adherence to mandated lead disposition & lead transfer timelines and maintain MIS for manpower optimisation assessment

- Support team members' skill development through regular constructive feedback on audited calls.

- Troubleshoot & manage any escalations, complex customer complaints or enquiries, to close sales & ensure good customer service.

- Supporting other functions with various initiatives/ projects as per business requirement.

Requirements:

- Past Experience in Education Sales Management

- Understanding of foreign education Ecosystem

- Channel Management background

- Proven track record of Sales Team management