Director - Retail Operations - Real Estate

Key Responsibilities

Business Growth & Revenue Generation:

- Develop and execute strategies to drive revenue growth in the commercial leasing sector.

- Identify new business opportunities and build relationships with key stakeholders.

- Ensure profitability by optimizing deal structures and financial performance.

Client Relationship Management:

- Build and maintain long-term relationships with developers, landlords, and corporate clients.

- Understand client requirements and provide tailored commercial leasing solutions.

- Ensure high client satisfaction through excellent service delivery.

People & Team Management:

- Lead, mentor, and develop a high-performing team.

- Foster a collaborative and results-driven work culture.

- Provide training and guidance to junior team members.

Strategic Planning & Market Expansion:

- Conduct market research and competitive analysis to identify emerging trends.

- Develop innovative leasing strategies and best practices.

- Strengthen the company's brand presence in the commercial real estate sector.

Operational Excellence & Performance Monitoring:

- Track and analyse key performance metrics to ensure targets are met.

- Implement cost-saving initiatives and process improvements.

- Ensure compliance with company policies and industry regulations.

Key Performance Indicators (KPIs):

- Revenue Targets & Business Growth - Achievement of leasing and financial goals.

- Client Satisfaction & Retention - Positive feedback and repeat business.

- Team Performance & Development - Growth and effectiveness of the team.

- Market Penetration & Brand Visibility - Expansion in new commercial leasing markets.

Required Skills & Competencies:

Leadership & Strategic Thinking:

- Ability to inspire and lead teams towards achieving business objectives.

- Strong decision-making skills with a long-term vision for growth.

Real Estate & Market Expertise:

- In-depth knowledge of commercial leasing trends, transactions, and best practices.

- Experience in handling multinational corporate clients.

Business Development & Relationship Management:

- Proven ability to generate new business and foster client relationships.

- Strong negotiation and deal-making skills.

Communication & Interpersonal Skills:

- Excellent verbal and written communication skills.

- Ability to build trust and credibility with clients, partners, and internal teams.

Qualifications & Experience:

- Bachelor's degree (preferably in Business, Real Estate, or related fields).

- 15+ years of experience in real estate, commercial leasing, or business development.

- Experience in leading teams and managing P&L responsibilities.