Director of Retail Operations

Our client is one of the leading International Clothing Retail Company. They have presence in 18 cities in India.

Responsibilities: -

- Ensure retail spaces are presented and merchandised to a high standard at all times to maximise sales

- Lead all aspects of the Retail Operations business unit including, but not limited to, store operations, strategy, marketing initiatives, merchandising, safety, and retail business development opportunities

- Own all decisions relating to the day to day all India retail operations including, but not limited to, the strategic planning of resources.

- Review and analyze costs, budgets, pricing, margins, and business metrics in order to ensure the business unit is operating at peak performance.

- Ensure all store locations are adhering to all state, local, and company policies and procedures.

- Maintain constant and effective communication with each store location to ensure they are receiving the support required in order to be successful

- Directly responsible for integrating new business unit with existing operations schedule to ensure accurate and timely production of products we manufacture and proper tracking and inventory of all products within the business unit.

- Work with corporate marketing teams to develop, implement, and adjust marketing campaigns aimed at creating content, increasing sales, and growing brick and mortar market share.

- Create, enforce, and evolve key performance objectives, operations indicators, and strategies; while also leading each phase of execution to achieve those objectives.

- Responsible for attracting, building, and retaining a team of exceptional professionals, at both the store and corporate levels, to ensure business unit goals are met.

- Possess and develop a strong working knowledge of the retail maping industry landscapes and current trends

- Use strong analytical, big picture thinking, and creative leadership skills to develop programs and campaigns aimed at increasing loyalty, customer retention, conversion rates, and a lifetime value with a customer.

- Maintains and constantly develops innovative and cost effective stock generation; monitors stock weekly to achieve bottom line sales budget against monthly targets

- Drive business results/KPIs by leveraging data both for driving change and measuring impact of delivery. Forecast ROI and manage the P&L for the retail locations.

- Responsible for ongoing working knowledge of strengths/weaknesses, competitive advantages/disadvantages, key players, and other opportunities.

- Collaborate and interact with owners and other members of senior leadership to develop the brick and mortar retail portfolio, define key strategies, and create roadmaps that will enable the company to achieve their annual business objectives.

- Closely monitors market, customer needs, and trends and works within a cross-functional environment to translate into future enhancements and opportunities.

Some of the winning skills and personality traits for success in role:

- Extensive business experience including relevant multi site gained within the retail shop sector.

- Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.

- Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy

- Must possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate

- Experience of site evaluation

- Must demonstrate a proven ability to motivate, coach and develop people

Key Skills Sought:-

- Excellent communication skills - verbal, written to include report writing and group presentations

- Influencing and negotiation skills

- Well developed interpersonal skills

- Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price

- Excellent organisation skills, able to prioritise

- A collaborative team player - concerned with the team success as well as individual performance

- Visible Leadership skills - can motivate others to achieve

- Solution orientated, decisive by nature

Qualification Profile

- Master's Degree in Business Administration or any other related field, and at least 15 years related experience

- Demonstrated ability in managing and motivating a multidisciplinary team

- Able to demonstrate a broad range of professional management, communication and marketing skills

- Understanding of using insights to shape strategic and operational plans

- Able to forecast, or plan, over a 1-2+ year time span and to see the - big picture,- pursing long term goals while providing a structure that serves the firm's day to day needs.

- Creative problem solver, with the ability to cultivate the best ideas from both the team and executives.

- Ability to change and adapt to current and future responsibilities and circumstances.

- Demonstrable experience in developing efficient strategies and business plans for all business aspects.

- Ability to successfully lead and develop quality team relationships, work well within a team-oriented environment, and contribute to effective team relationships.

- Experience of digital media platforms

- Understanding of brand protection and growing value in a brand Able to work strategically without close supervision whilst being a key and supportive member of the Senior Management team Able to manage a heavy work programme, work to set priorities and achieve against targets

- An analytical, numerate and disciplined thinker who has the ability to think complex issues through and produce commercially sound judgments

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