12/11 Dipti
Founder at iREC Solutions

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Director - Quality - BPO (10-15 yrs)

Anywhere in India/Multiple Locations/Chandigarh/Gurgaon/Gurugram Job Code: 632570

- Look at Quality Assurance and Analytics for International and Domestic site

- Perform risk assessment for perform focus monitoring to drive account compliance

- Staff and perform audits as per SOW / process health

- Perform audits using focus monitoring for process improvement

- Conduct calibration sessions, weekly meet with stake holders

- Conduct performance appraisals & provide feedback on areas of improvement to team leads

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