Job opportunity in Mumbai/Bangalore for a graduate from premier institutes to take up the role as a Director Quality Analyst. The incumbent should have 7+ years of experience in Quality Assurance. You will use your expertise to lead a team of quality analysts and manage all areas of Quality function for the firm. If this sounds exciting, apply with us! LOCATION: Mumbai / Bangalore (Working remotely for the time being due to Covid) YOUR EMPLOYER: An incredibly fast-growing Edu-tech start up, backed by renowned venture capitalists. RESPONSIBILITIES: - Managing Quality function of various processes and providing support within Operations. - Heading the Strategic Planning, Process Management, Resource Optimization, Quality Assurance of the organizations overall customer experience goals - Monitoring and reporting KPIs across all areas of the business to ensure that all projects are delivered to the highest quality standards - Working on quality improvement projects for achieving continual improvements in service levels - Setting up metrics to monitor various operational metrics, technical accuracy, customer service performance, and conformity to company policies and procedures. - Conducting regular quality checks & audits; Compiling, reviewing &amp; monitoring performance of TSR/CSR call quality - Guiding the team, developing and using a quality monitoring data management system to compile and track performance at team and individual level. REQUIREMENTS: - Graduate/Post Graduate degree (Tier 1 institute is a must) - Experience of developing and implementing a quality assurance framework - Experience in start-ups or product based company would be a plus WHAT IS IN STORE FOR YOU? - Work in a fast-paced start up environment - Learn various new skills outside of your domains

Mumbai

Bangalore

Director - Quality Assurance - EduTech Startup 

Director - Quality Assurance - EduTech Startup  ,Job Description for Director - Quality Assurance - EduTech Startup  in Crescendo Global in  Mumbai Bangalore for (7-10) years of experience. Apply Now!

Job Description for Director - Quality Assurance - EduTech Startup  in Crescendo Global in  Mumbai Bangalore for (7-10) years of experience. Apply Now!