27/11 Mrinalini Singh
Associate Consultant - Leadership Hiring at Crescendo Global

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Director - Quality Assurance - EduTech Startup (7-10 yrs)

Mumbai/Bangalore Job Code: 868160

Job opportunity in Mumbai/Bangalore for a graduate from premier institutes to take up the role as a Director Quality Analyst. The incumbent should have 7+ years of experience in Quality Assurance. You will use your expertise to lead a team of quality analysts and manage all areas of Quality function for the firm.

If this sounds exciting, apply with us!

LOCATION: Mumbai / Bangalore (Working remotely for the time being due to Covid)

YOUR EMPLOYER:

An incredibly fast-growing Edu-tech start up, backed by renowned venture capitalists.

RESPONSIBILITIES:

- Managing Quality function of various processes and providing support within Operations.

- Heading the Strategic Planning, Process Management, Resource Optimization, Quality Assurance of the organizations overall customer experience goals

- Monitoring and reporting KPIs across all areas of the business to ensure that all projects are delivered to the highest quality standards

- Working on quality improvement projects for achieving continual improvements in service levels

- Setting up metrics to monitor various operational metrics, technical accuracy, customer service performance, and conformity to company policies and procedures.

- Conducting regular quality checks & audits; Compiling, reviewing & monitoring performance of TSR/CSR call quality

- Guiding the team, developing and using a quality monitoring data management system to compile and track performance at team and individual level.

REQUIREMENTS:

- Graduate/Post Graduate degree (Tier 1 institute is a must)

- Experience of developing and implementing a quality assurance framework

- Experience in start-ups or product based company would be a plus

WHAT IS IN STORE FOR YOU?

- Work in a fast-paced start up environment

- Learn various new skills outside of your domains

Women-friendly workplace:

Maternity and Paternity Benefits

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