Director PMO- Reference Data and KYC Change

Role Overview :

The Program Director leads a group of programs and has the ultimate responsibility and accountability for the delivery of the value and strategic outcomes of the items in their portfolio. The Program Director will lead program managers, own the engagement with business sponsors and key stakeholders, optimize their portfolio delivery and ROI by ensuring that inter-program or strategic initiative risks and dependencies are identified and mitigated and ensure that costs are managed and benefits delivered. The program Director functionally reports to the relevant initiative/program steering groups. This Program Director Role has responsibility for:

- Building and managing a Portfolio Management Office to effectively track and manage the portfolio of programs that require reporting into Bank's Change Management Governance framework for both Reference Data and KYC Change.

Programme Director for one or more of the key change programmes within the Client Data Change Portfolio. For example:

- Master Data Management - Sourcing trusted external data to facilitate the automated maintenance of Bank's Client Data records

- Industry Classification Codes - Re-engineer the technology and operational processes to determine the appropriate codes for BANK's client base

- Alignment of Investment Bank, Corporate Bank, Retail Banks and Wealth Client records

Responsibilities and Tasks :

- Production of Management reporting within the CBIB Party Data Program to ensure there is an accurate representation of CBIB Party Data Program status

- Delivery of Senior Management reporting for the RDE Program, Global KYC OpCo and E2E TOM, to ensure timely and accurate progress updates are available to make effective business decisions

- Implementation and ongoing management of Clarity across all program workstreams, in conjunction with Technology, in order to improve timeliness and accuracy of reporting and improved compliance with Bank reporting standards

- Embedment of Agile methods and ways of working within Operations, in collaboration with Technology, to promote effective execution. Ensuring roles and responsibilities are embedded in Operations and cross-feature team dependencies are identified and managed

- Initiate and set goals for programs according to the strategic objectives of the organization

- Plan the programs from start to completion involving deadlines, milestones and processes

- Develop or approve budgets and operations

- Devise evaluation strategies to monitor performance and determine the need for improvements

- Supervise all program and project managers involved to provide feeBankack and resolve complex problems

- Discover ways to enhance efficiency and productivity of procedures and people

- Apply change, risk and resource management principles when needed

- Read reports prepared by managers to determine progress and issues

- Ensure program operations and activities adhere to legal guidelines and internal policies

- Keep senior management informed with detailed and accurate reports or presentations

Experience/skills :

- 15+ years of a track record in Global Program Management, Change management, experience in supervising and displays ability to work in virtual global teams and a matrix organization preferably full-spectrum banking groups (retail, corporate, wholesale, investment banking).

- Experience in regulatory projects, preferably global/cross product will be beficial.

- Relevant experience in Change Management, Data Analysis and driving large transformation projects.

- A proven, considerable level of analytical, problem solving and resource planning skills

- Experience in Data Management, Data Analytics, Business Analysis and Financial Services

- Strong and well-developed relationship/stakeholder management skills

- Basic knowledge and awareness of (related) business solutions in the marketplace

- Open minded, able to share information, knowledge and expertise with peers & team members

- Demonstration of excellent communication and influencing skills

- Experience in managing Client relationships to drive change

- PMP, Scrum Master certification - Good to have

- Cross workstream plan and risk, issue and dependency management

- Production of Executive level reporting to ensure progress is understood and key risks/issue updates are communicated effectively

- Experience with Program Management tool and associated reporting standards

- Understanding of Agile ways of working and methods to enable effective partnership with Technology

- Production of Executive level reporting to ensure progress is understood and key risks/issue updates are communicated effectively

- Experience with Clarity Programme Management tool and associated reporting standards

- Understanding of Agile ways of working and methods to enable effective partnership with Technology

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